TERMS & CONDITIONS
PRICES: All prices are USD and subject to change due to currency fluctuation and change in duties, taxes, and government levies.
DEPOSIT/PAYMENTS & CANCELLATIONS
NOTE: specific deposit, payment, and cancellation policies may differ according to vendor. If special terms apply, these will be provided at time of booking.
$100 booking fee is required. Fee will be applied to final balance to booked trips.
Booking
DOMESTIC
A 50% deposit is required at the time of booking. With the remainder of the balance to be paid in FULL 60 days prior to arrival.
If booked inside 90 days 100% payment required
*ALL PEBBLE BEACH PROPERTIES:
A deposit equal to two nights stay is required at the time of booking. Balance in Full required 30 days prior to trip
Cancellations for both rooms and golf must be made at least 16 days prior to arrival.
Cancellations made less than 16 days prior to arrival or play no refund will be given.
NOTE: When one member of a party cancels, it may affect the total package price for remaining members.
INTERNATIONAL
A 25% deposit is required at the time of booking. With the remainder of the balance be paid in FULL 120 days prior to departure.
CANCELLATIONS
EXCEPTIONS TO THIS POLICY CANNOT BE MADE FOR ANY REASON.
Cancellations must be submitted in writing to SLELLC and may be subject to cancellations charges.
NOTE: When one member of a party cancels, it may affect the total package price for remaining members.
In the unfortunate event that you must cancel your trip, your refund will be determined according to the following formula:
Domestic Cancellation Fee
Hotels & Golf Properties:
Outside 7 days of trip $50 fee per person
Within 6 days of trip or less no refund
All Pebble Beach Properties:
16+ days prior to arrival 10% of full payment forfeited.
15 or less days prior to arrival 100% of payment forfeited NO REFUND
International Cancellation Fee
120 + days $100 per person
120 – 60 days 50% of trip fee
59 days or less No Refund
NOTE: When one member of a party cancels, it may affect the total package price for remaining members.
CHANGES
Any client-initiated changes (dates, names, courses, tee times etc…) requested after time of booking may result in a change fee plus any applicable increase in price. All packages will be repriced at the time the changes are made, which may result in a price different from the original price. We also may not be able to accommodate changes to a confirmed itinerary. All rates and fares that make up a tour or package are subject to change by SLELLC before final payment based on changes to our tour/package components.
Unused or partially used tour or package features and components are non-refundable. There will be no refunds for any absence from all or any portion of the tour/package once it commences. This includes such things as missed golf, meals, transport, sightseeing or any other activity in the tour/package. However, SLELLC reserves the right to cancel any individual’s participation in tour or package, or any part thereof, for any reason whereon SLELLC will refund to the individual whose participation it has canceled a proportionate part of the tour/package cost attributed to the unused portion of the tour.
GOLF & TOURS
INCLEMATE WEATHER
DOMESTIC
WE STRONGLY ADVISE THAT YOU BRING RAIN GEAR WITH YOU AND BE PREPARED TO PLAY/TOUR IN INCLEMATE WEATHER. It is your responsibility to inquire as to the course/tour guide policy regarding rain, bad weather, acts of God etc. You must cancel your tee time or tour with SLELLC 48 hours prior, to receive refund.
INTERNATIONAL
WE STRONGLY ADVISE THAT YOU BRING RAIN GEAR WITH YOU AND BE PREPARRED TO PLAY/TOUR IN INCLIMATE WEATHER. Golf courses/tour companies at international destinations are not known to close their courses/tours due to inclement weather. Refunds or rain checks are not given for un-played rounds of golf or missed tours.
OTHER
ADVISEMENT BY SLELLC: We (SLELLC) warrant that each client has been provided with and advised to carefully review a copy of the foregoing Terms & Conditions and that the client fully understands that he/she is subject to said requirements and policies.
ENTRY REQUIREMENTS: Passports are required for U.S. citizens when traveling to international destinations. Passports should be valid for 6 months upon entry into the country.
AIR TRAVEL: Air travel is not included in your experience. Air travel to your destination in your responsibility. All issues associated with air travel, including refunds, must be addressed with the airline and will be at the discretion of the airline. We recommend that you reconfirm flights directly with the airline at least 24 hours in advance of your departure (and protect yourself from loss occurrences by purchasing trip cancellation or trip interruption insurance.) Any loss of luggage must be dealt with through the airline and is not the responsibility of SLELLC. We will do our best to accommodate you when a flight is delayed or canceled to one of your destinations, and we are not responsible for any missed reservations, tours, tee times etc… during your trip. We recommend you book non-stop flights to European destinations to avoid missed flights and lost luggage. Domestic flights-it is not recommended to schedule tee times on day of arrival.
RENTAL CARS: Rental cars are not included in your experience. International Driver’s Licenses are required when renting a car internationally. Please inquire if you need information on obtaining an International Driver’s License.
RESPONSIBITY: SLELLC functions as an intermediary and agent for suppliers in selling services which are not directly supplied by this company, such as accommodations, transportation, golfing etc. SLELLC acts on behalf of the customer and is not liable for any losses or breaches of contract or any omissions or careless actions on the part of the supplier that may result in any damage, loss, injury or irregularity to any customer for tours arranged by SLELLC. In the absence of gross negligence on their part, SLELLC shall not be responsible or liable for any personal injury or property damage, delayed departure, missed carrier connections, lost or damaged luggage, substitution of service, change in fares, schedules or rates by any transportation carrier, hotel, resort or golf course, cancelation, double booking, missed reservations or lost tickets or documents beyond its control. Furthermore, SLELLC is not now, and shall not become liable or responsible in any way whatsoever for any loss, injury, or damage caused by acts of God, acts of government or other entity, wars, civil disturbances, acts of terrorism, hijacks, thefts, or any other circumstances beyond its control.
Tour participants should note that the suppliers/vendors providing services are independent contractors, not agents or employees of SLELLC. SLELLC has the right to alter the printed itinerary, brochure prices, and package features without notice and shall not be responsible for any in conveniences or expensed occasioned by such charges.
By embarking on his/her travel, the customer acknowledges these terms and voluntarily assumes all risks. All rates contained in this proposal are valid at the time presented but are subject to change at any time. The tour participant individually and on behalf of the individual’s heirs, spouse and beneficiaries expressly waives any claim of any nature or description against SLELLC arising from, or in any way attributed to “experiences” (trips) in conjunction with SLELLC.
INSURANCE: We strongly recommend you obtain travel insurance to protect yourself to the extent possible. You are responsible for obtaining travel insurance. We do not carry, and have no obligation to carry, insurance coverage to protect you.
ENTIRE CONTRACT: This is the complete, final and exclusive binding contract between the parties relating to travel and supersedes all prior agreements, understandings, both written and oral, and may not be amended or altered after your initial deposit has been made, except in writing, signed by all parties.
SEVERABILITY: If any provision or portion of any provision is held unenforceable or invalid, the validity and enforceability of the enforceable portion of any such provisions shall not be affected.
NOTICES: All notices and communications shall be in writing and shall be emailed, or mailed (with prior email notification) as follows:
(i) If intended for us, info@saunterle.com or P.O. BOX 541 Pebble Beach, CA 93953 to such other address as may be designated by us in writing to you.
(ii) If intended for you, at the address provided by you on booking or to such other address as may be designated by you in writing to us.
All notices, requests, consents, waivers, approvals, demands and communications required or permitted under the agreement must be in writing and shall be deemed to have been duly given upon earliest to occur of (a) when delivered personally by hand to recipient, (b) when delivered by overnight courier (such as FedEx or UPS), (c) when transmitted by electronic mail with the receipt of such electronic mail being confirmed by telephone, or (d) via first class mail, no later than the business day following the transmission.
CAPTIONS: Captions are for convenience and reference only and shall not constitute a part of this contract or given any substantive effect.
CONFIDENTIALITY: No confidential information of either party shall be disclosed to other parties without written consent of the other party.
INDMEMNIFICATION: To the fullest extent permitted by law, the client shall indemnify, defend and hold SLELLC (and its respective officers, directors, employees, agents, members, affiliates and subsidiaries) harmless from and against all claims, damages, losses, and expenses, whether direct, indirect, or consequential, including but not limited to all fees and charges of attorneys, court and arbitration costs (whether incurred in preparation for trial or arbitration, at trial or arbitration or on appeal in insolvency proceedings incurred by the indemnitee) as a result of or relating to a breach of any provision of this Agreement by the client unless the act or omission had been specifically approved by the indemnitee. This provision shall survive the duration of this Agreement.
GOVERNING LAW, DISPUTES AND ARBITRATION: This contract shall be governed by, and construed in accordance with, the laws of the state of California, USA. Any dispute, controversy, claim or complaint between the parties must be resolved by final and binding arbitration in accordance with the International Arbitration Rules of the American Arbitration Association through its San Francisco Regional Office and any such arbitration must be held in the San Francisco metropolitan area, unless the parties mutually agree otherwise in writing. Reserving a package and sending the initial deposit is and shall constitute the acceptance and ratification of this contract by you.
EVENT OCCURRENCE AND FORCE MAJEURE: We provide hotel reservations, ground transportation, air travel if provided, and all services from third parties as a travel agent, and not as a principal. If the planned event is postponed, cancelled, or relocated due to disaster, government action, acts of God, strikes or labor unrest (other than by our employees), riot or civil disorder, acts of terrorism, inclement weather, transportation strike or other event beyond our control not anticipated or known by either you or by us at the time of your purchase of your package(s), our liability, if any, is and shall be limited to providing you with replacement hotel reservations and ground transfers to the next or rescheduled event, with price escalation and adjustment as necessitated by change of date(s), and we shall have no other and further liability to you.
All SLELLC Terms & Conditions are accepted by said client once itinerary is confirmed. *Tourwriter software T&C box does not have to be ticked to accept.